FAQ, Regent Cinemas Ballarat
Where can I park around the cinema?
Metered parking is available in the CBD. The first hour of parking is free. Parking is also available a short walk away, at The Ballarat Train Station.
Do Regent Cinemas sell Gift Cards?
Gift cards are available for purchase both in store and online. They come with no restrictions on purchases within the cinema and offer a massive 4 years expiry! Whether it’s a last minute birthday present or an anniversary gift, our gift cards start from as little as $20 dollars.
Can I purchase gifts online?
Our website allows for a quick and easy experience when purchasing online, with an array of items to choose from. Online purchases come with optional express or registered postage to ensure your gift arrives safely and on time!
Are seats allocated in your auditoriums?
There are no seat allocations in our traditional cinemas allowing the freedom to sit where you choose. However we do allocate seating in our Showcase Premium Cinema. These seats are allocated to ensure our patrons obtain the best seats available and provide them with ample time to enjoy the range our Regent Café Lounge has to offer. (Café opening hours subject to change)
What is Showcase?
Our complex incorporates two Showcase Cinemas, these auditoriums may be a touch smaller in seating capacity but they offer a grand experience. Showcase Cinemas are the perfect way to relax and offer many options not seen in a traditional theatre. Both Showcase Cinema 7 and Showcase Premium Cinema are also fully licensed! Relax with a glass of fine wine/ beverage or order from our Café Lounge menu. To learn more about our Showcase Cinemas please click here.
Do you have EFTPOS?
All of our departments now showcase Eftpos facilities at every register! Whilst we are not able to provide cash out, there is a no minimum spend throughout the cinema, leaving you free to pay on card cinema wide. Accepting all major cards (including AMEX, VISA & MASTERCARD) and boasting a low 1.9% surcharge on credit purchases.
What discounts do you offer on tickets?
Our Movie Club cards, specifically tailored to three demographics, (Adult, Senior and Family clubs) and are the number one primary way to save on tickets! Aside from these we do accept a range of government issued subsidies. These include: Secondary student concessions, Healthcare and pension cards, seniors cards, DVA & Repatriation cards & Companion cards.
Do Movie Club cards work at the Candy Bar?
Movie club cards offer much more than just discounted tickets, you also receive a massive 10% savings on any food or drink purchased at both the Candy bar and our Regent Café Lounge.
Is our popcorn gluten free, dairy free and vegan?
Yes it is to all of the above!
Our popcorn is made from the following Ingredients:
+ Seed: corn
+ RBD coconut oil
+ Butter Salt (extra fine, NI Flavour, non-iodised) [Salt, colour(102),
+ nature identical flavours] Colour (102) Beta Carotene (160A)
Ingredients may change ratio upon popper machine. The popcorn are 100% gluten free.
The ‘Butter salt’ contains no dairy
Can I take food from the Regent Café Lounge into the cinema?
Of Course! Foods purchased from our café lounge menu are definitely allowed to be brought into the auditorium. Whilst we prohibit any hot foods purchased from other vendors, we have a carefully selected range of food and drink, cooked fresh, piping hot and ready to enjoy.
Is Regent Cinemas accessible for patrons with a disability?
For Hearing Impaired Patrons
Open Captions (OC) are text with sound description displayed on the screen to allow all patrons to enjoy movies together.
These ‘text subtitles’ can be seen by all patrons and significantly assist the audience with following the storyline, capturing names of characters and places and understanding who is speaking dialogue off-screen.
Open Captions are only available on some films and selected sessions.
The letters (OC) will be listed on individual Session Times displayed on our website. Advertising which sessions are Open Caption may be at short notice (i.e. only a few days in advance),
We endeavour to host a minimum of one Open Caption session per week.
Hearing Aid Loops
We provide hearing aid loops in all of our cinemas. This system consists of a wire loop that is installed in the cinema and is connected to the sound system, creating a magnetic field within the looped area that transmits sound to the hearing aid you wear.
You will need to turn your hearing aid to the T switch to pick this up. The best place to sit in the cinema is the middle section of seats up the back. in Cinema One, the best seating is at the middle back of the front section of the cinema.
For Visually Impaired Patrons
Audio Description (AD) Only available in selected cinemas. Audio description (AD) refers to an additional narration track for blind and visually impaired patrons. this is accessible via Wireless Headphones.
We have some wireless headphones available for receiving audio descriptions. If you require the use of these headphones, please contact the cinema in advance to ensure a pair is available for use to avoid disappointment.
For Mobility Impaired Patrons
Our auditoriums are fully accessible to disabled patrons of any need. With wheelchair access to all, a recently upgraded and levelled footpath and our very own elevator cinema access is made easy. Add in the friendly, happy to help, on hand usher staff and we are more than willing to make your cinema experience as pleasant as possible.
For Individuals and Families with Special Needs
Sensory Friendly (SF) Movie Screenings offer a special opportunity for individuals living with autism and other sensory sensitivities to enjoy a film in a safe and accepting environment. At these screenings, cinema lights will remain dim during the movie and volume levels will be reduced.
What are your Opening Hours?
The Regent Cinema is opened from Tuesday to Sunday. We are open on Mondays during school holidays and public holidays.
Are Regent Cinemas affiliated with any other cinema? Can I use vouchers or gift cards purchased elsewhere?
The Regent Cinemas is an independent cinema, with no affiliations to other large name companies. As such we do not accept vouchers or gift cards purchased elsewhere.
If you have any other questions you’d like to ask, please contact us!